Stigma & Discrimination Reporting System

Frequently Asked Questions (FAQ)

This is a short list of the most frequently asked questions about the Stigmatization  and Discrimination Reporting System (SDRS). Click any of the questions below to view the answers. For more information, or if you need support, please contact CHRAJ. 

What is the reporting system?

The reporting system is an online form of submitting complaints concerning Stigmatization and Discrimination issues to CHRAJ. It also helps CHRAJ ensure access to justice for persons who experience stigma and discrimination.

How do I report a case?

There are 3 basic ways one can lodge a complaint on the system:

  1. 1. You may fill out the complaint form online (Complaint Form) and submit.
  2. 2. You may dial *920*56# on any network and select any of the options listed under. (A CHRAJ officer will contact you to obtain more information about the case.
  3. 3. You may report a case in person by going to any CHRAJ office across the country to submit a written or verbal complaint. (CHRAJ has its Head office at Accra, all the Regions and Districts in Ghana). The working hours is from Monday through to Friday, between the hours of 08:30 and 04:00.
Why does the reporting system exist?

This system builds on CHRAJ’s mandate to protect universal human rights. The Commission is committed to protecting the rights of persons who have experienced or experiencing Stigmatization and Discrimination through documenting cases and seeking redress. This information helps to inform national policy and programming priorities.

Who should report?

Any person or organization who believes he or she or someone has experienced or is experiencing discrimination and stigmatization may report through this system.

What type of abuse can a person report?

Types of abuses/violations that may be reported include but not limited to: blackmail; abuse by the police or other government officials: denial of health, legal, policing, employment, or housing services; and violations of privacy and confidentiality.

Who will handle my complaint?

The CHRAJ Health Rights Team is made up of specially trained intake officers, investigators, and lawyers who will handle your complaint with privacy and confidentiality.

What will happen after my complaint is submitted?

CHRAJ will review the case to ensure that it is within CHRAJ’s mandate and the complaint will go through the normal CHRAJ procedure in handling complaints. A tracking number will be assigned to your case where you will have the opportunity to track the progress of your case.

What if I want to submit a complaint anonymously?

If you wish to submit a complaint without letting CHRAJ know your identity, you may ask someone else or an institution/organization to submit the case on your behalf. Your confidentiality is our priority. (Your consent may be needed.)

What legal protections do people being discriminated against have in Ghana?

Article 17 of the 1992 Constitution provides that "no person shall be discriminated against on the grounds of gender, race, colour, ethnic origin, religion, creed, social or economic status". Additionally, the Constitution upholds the right to privacy and ensure that all persons are equal before the law. Other laws such as the Labour Act, the Disability Act and the Ghana Aids Commission Act protect the right of vulnerable groups.

Can CHRAJ arrest someone who has discriminated against me?

CHRAJ cannot arrest the person against whom you make the complaint. However, the CHRAJ can liaise with the Ghana Police Service to cause an arrest if the need be. CHRAJ has power to investigate complaints, make recommendations for action, and to seek any remedy available in any court including enforcing its recommendations.

If I have a question about my submitted complaint, who do I contact?

Contact CHRAJ on the following phone numbers: 0302- 662150 / 664267/664561 / 668839 or click on “Contact”, above.

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Discrimination Reporting System mobile app is free to install on both android and ios. Download and install to sumbit a report

Stigma Discrimination Reporting System
Stigma Discrimination Reporting System
 

Head Office

Old Parliament House
High Street, Accra.
Postal Address: Box AC 489, Accra

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